United States
Website maintenance services for US companies
A regular plan covers updates, backups, security checks and fixes, so problems surface before your customers notice them.
Zemash LtdCompany number 15904249Registered in England and Wales
The short answer
What you get
What do website maintenance services include?
Six regular jobs. Our maintenance plan checklist helps you compare providers.
Software updates
We keep core software, themes and plugins current and test the site after each change.
Backups
Site copies are kept so the site can be restored after a failure.
Security checks
Regular checks look for known weaknesses early.
Uptime monitoring
Monitoring flags when the site stops responding.
Small fixes
Content edits and bug fixes too small to need a project of their own.
Reports
A plain English summary of the work done and what to do next.
How it works
How a maintenance plan works
Onboarding, regular tasks, requests and reporting.
Review
We review your platform, plugins, hosting and backups, and rank what needs attention first.
Set up
We set up updates, backups and monitoring and show you how to send a request.
Regular tasks
We run the regular jobs and fix what breaks.
Report
A short note covers what was done and what we advise next.
Security
Security, backups and updates
Updates close known weaknesses, backups let you restore the site when something goes wrong, and security checks look for problems early. A good plan tests each update before it reaches the live site.
Ask any provider where backups are stored, how often they run and who can restore them.
If your site needs new features as well as upkeep, see our custom WordPress development.
Questions to ask a provider
- How often do backups run?
- Are updates tested before they go live?
- How fast do you respond to an outage?
- What happens to our access if we leave?
US clients
Outage cover, site access and billing for US sites
Where a UK company and a US website meet.
- Who you contract with
- Your agreement is with Zemash Ltd, a company registered in England and Wales, with no US office.
- When the site fails
- Say how fast you need a fix when the site stops taking orders. UK office hours are Monday to Friday, 9am to 5.30pm UK time. The wider team also works across other time zones, so we can cover most time zones. We agree what cover is possible on the call, and we do not promise response times we have not agreed.
- Hosting and logins
- Keep hosting and domain accounts in your company's name. We tell you what access we need on the call.
- Contract and billing
- Contract and invoicing terms are agreed in writing before work starts. Pricing depends on scope.
Cost
What affects the cost of maintenance plans?
Cost follows the platform, the size of the site and the scope of the plan. A site that takes payments needs closer attention than a brochure site.
Pricing depends on scope. Book a 15 minute call or email contact@zemash.com.
What affects the cost
- The platform and number of pages
- Whether the site takes payments
- How much support you want each month
Related
Related services for US companies
SEO and website migration
A plan, a redirect map and checks for moving a site.
White label web development
Websites built behind your agency’s brand.
Questions
Website maintenance questions
Do I deal with a US company?
No. You contract with Zemash Ltd, a UK company registered in England and Wales, with its registered office in Croydon, London.
Who fixes the site if it goes down during our business day?
UK office hours are Monday to Friday, 9am to 5.30pm UK time. The wider team also works across other time zones, so we can cover most time zones. Say which hours matter on the 15 minute call. We will tell you plainly whether a plan can cover them, and we do not promise response times we have not agreed.
What is covered by a US maintenance plan?
Plans usually cover updates, backups, security checks, monitoring and small fixes. The exact list depends on the plan and your platform, and we agree it before work starts.
Can you look after a site another agency built?
A site built by someone else needs a review of its platform, plugins, hosting and backups first. Tell us what the site runs on when you book the 15 minute call.
Book a call
Book a 15 minute call
Choose a time that suits you. We are available Monday to Friday, 9am to 5.30pm UK time.
- Free and without obligation
- Prefer email? Write to contact@zemash.com
Choose a time
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