Outsourcing
Outsourced business services for UK companies
Hand a whole business function to us: customer service, back office work or bookkeeping. We run it for you.
The short answer
What we do
Our outsourced business services
Three functions, each with its own page. Pick one to start.
Customer service
We answer customer enquiries for you on the channels we agree.
Back office support
Admin, data entry and order processing taken off your team.
Bookkeeping
The monthly cycle of recording, reconciling and reporting on your books.
How it works
How outsourcing a business function works with Zemash
A handover in four steps, whichever function you choose.
Scope
We agree what is covered, what is not and how you will know it is working.
Handover
You share your processes, tools and examples. We write them up and you confirm we have them right.
Go live
We take over the work, with checks on the first batches. UK office hours are Monday to Friday, 9am to 5.30pm UK time, and the team also works across other time zones, so we can cover most time zones.
Report and review
We review the arrangement with you and agree how we report on volume and quality.
Where to start
How do I decide what to outsource first?
Start with the work that repeats, follows clear rules and pulls your team away from work only they can do.
Customer email is often first. Routine admin and monthly bookkeeping follow. Keep work that needs your judgement or your relationships.
For a single assistant role rather than a function, Pro Virtual Assist is a Zemash group company that supplies virtual assistants. If you need to hire a person, see our remote recruitment services.
- Repeats on a schedule
- Follows clear rules
- Does not need your own judgement
Cost
What outsourcing costs
Pricing depends on the function, the volume of work and the hours you need covered. Book a 15 minute call or email contact@zemash.com.
Related
Related Zemash services
Questions
Outsourcing questions
What are outsourced business services?
They are day to day functions, such as customer service or bookkeeping, that a provider runs for you. Your team does not have to.
Which business functions can I outsource?
With Zemash you can outsource customer service, back office support and bookkeeping. Each has its own page above.
How do I decide what to outsource first?
Start with work that repeats and follows clear rules. Keep work that needs your own judgement.
What happens to my data when I outsource a function?
We handle it under the controls described on our security and data protection page. Terms are agreed in writing before work starts.
How is outsourcing priced?
Pricing depends on scope. Book a 15 minute call or email contact@zemash.com.
Which work should I keep in house?
Keep work that needs your judgement, your relationships or decisions only you can make.
Book a call
Book a 15 minute call
Choose a time that suits you. We are available Monday to Friday, 9am to 5.30pm UK time.
- Free and without obligation
- Prefer email? Write to contact@zemash.com
Choose a time
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