United States
Back office outsourcing for US companies
Hand routine admin, data and order work to an outside team that follows your steps. Your own people keep time for work that needs them.
Zemash LtdCompany number 15904249Registered in England and Wales
The short answer
Definition
What is back office outsourcing?
Back office outsourcing hands the routine work behind a business to an outside team. Customers never see this work, but the business depends on it.
It suits an operations or finance leader whose people spend hours on repeat tasks. You keep the decisions. The team follows the steps you confirm.
A good fit when the work
- Repeats daily or weekly
- Follows steps you can write down
- Does not need a fresh decision each time
Before you start
How do you prepare work for handover?
The best handovers start with a short written description of the task. Record a screen share or write the steps, collect a few real examples, and note the cases that need your decision.
The clearer the steps, the less the outside team has to ask. Choose one repeat task to begin with, and add more once the first runs smoothly.
Tasks
Which back office tasks can you outsource?
These are the groups of work a back office team usually handles.
| Task | Examples | What you receive |
|---|---|---|
| Admin | Filing documents, tidying inboxes, completing forms | Work done and a record of it |
| Data entry | Entering records, cleaning lists, updating systems | Records that match your source files |
| Order handling | Entering and checking orders, sending confirmations | Orders handled to your rules |
| Records and reporting | Updating trackers, preparing simple reports | A regular, plain summary |
How it works
How we set up and run your back office work
Handover, a trial batch, checks and reporting.
Handover
You walk us through the task, send real examples and give access to the tools involved. We then write the steps out for you to confirm.
Trial batch
We agree a small first batch for you to review before we take on more.
Checks
We agree how finished work is checked against your steps.
Reporting
We agree what you see back, such as what was done, what was queried and what needs you.
Data
Data security and confidentiality
Back office work often touches customer records, invoices and orders, so access matters. Our security and data protection page explains how we handle access, devices and personal data.
Give a team only the access each task needs. Confidentiality and access terms are agreed in writing before work starts.
Questions to ask any provider
- Who can see our data?
- Where are our files stored?
- What happens to access when a person leaves the work?
- Is there a confidentiality agreement?
US clients
Handover hours, customer records and billing for US companies
Where back office work and a US business day meet.
- Who you contract with
- Zemash Ltd, registered in England and Wales, with no office in the United States.
- When your work arrives
- UK office hours are Monday to Friday, 9am to 5.30pm UK time. The wider team also works across other time zones, so we can cover most time zones. We confirm cover for your work on the call.
- Who manages the team
- You define the steps and the team follows them. We confirm how the work is managed on the call.
- US customer records
- Tell us which records the work will touch. Access and confidentiality terms are agreed in writing before work starts.
- Contract and billing
- Contract and invoicing terms are agreed in writing before work starts. Pricing depends on scope.
Cost
What affects the cost of back office outsourcing?
Cost follows the type of task, the volume and the turnaround you need.
Pricing depends on scope. Book a 15 minute call or email contact@zemash.com.
What affects the cost
- Type of task
- Volume of work
- Tools involved
- Turnaround you need
Related
Related services
Customer service outsourcing
We answer customer enquiries for you.
IT staff augmentation
Add specialists to your team for a project or a gap.
Questions
Back office outsourcing questions
Do you have a US presence for back office work?
Zemash Ltd is a UK company registered in England and Wales, and its registered office is in Croydon, London. It has no US office.
Can you handle work that arrives during US business hours?
UK office hours are Monday to Friday, 9am to 5.30pm UK time. The wider team also works across other time zones, so we can cover most time zones. Tell us when work arrives and when you need it back on the 15 minute call, and we will say plainly whether that turnaround is possible.
What is back office outsourcing?
It means handing routine work behind the scenes, such as admin, data entry and order processing, to an outside team that follows your steps.
Which task should I hand over first?
Start with one task that repeats, follows steps you can write down and needs no fresh decision each time. Add more once the first runs smoothly.
Who manages the team day to day?
You define the steps, and the team follows them. Anything outside the steps comes back to you for a decision. We confirm day to day arrangements on the call.
Book a call
Book a 15 minute call
Choose a time that suits you. We are available Monday to Friday, 9am to 5.30pm UK time.
- Free and without obligation
- Prefer email? Write to contact@zemash.com
Choose a time
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